Alpeak Taxi FAQ

We are a licensed taxi company based in Haute-Savoie (74).

We cover the Genevois area, Annecy, Chamonix and nearby towns, as well as long-distance trips and transfers to train stations and airports (including Geneva Airport - French sector).

Yes. All of our drivers hold a professional taxi license.

Our vehicles are equipped with a taximeter, display a "TAXI" roof light and an authorization number. We comply with all prefectural regulations.

A taxi can be hailed on the street, use official taxi stands, and applies regulated fares measured by the meter.

A VTC must be booked in advance with a freely set price. We operate as a Taxi: on-demand pick-up when available and regulated fares.

You can book online or by phone.

During peak season or for early departures, book ahead to secure your slot.

We share a precise meeting point when your booking is confirmed.

We follow the taxi line order at stations and adapt to the venue's layout.

Yes. Provide your flight or train number when booking.

We monitor delays and adjust pick-up; any waiting time is charged according to regulated rates.

Yes, we cover cross-border trips to and from Switzerland.

Please carry the required ID or visas. Tolls and parking fees, when applicable, are billed to the passenger.

Taxi fares in France are regulated by the prefecture.

The meter calculates the price based on distance and time, with legal surcharges (night, Sundays/public holidays, luggage, authorised approach for bookings, etc.).

For street pick-ups or taxi stands, the meter starts when you board.

For bookings, an approach or pick-up component may apply as per regulations, and it is clearly listed on your quote or confirmation.

Yes, we offer fixed quotes for many trips, especially long-distance journeys or events.

The agreed price stands unless you request a route change, extra waiting time, detours, or additional services.

Yes. Waiting time and time spent in traffic are recorded on the meter.

Tolls and parking fees are billed at cost and listed on your receipt.

Yes, as required by regulation.

Surcharges appear on the meter and are printed on your receipt.

We accept cash, cards (Visa, MasterCard, American Express) and Apple Pay.

Card payment is available on board.

Absolutely. We provide detailed receipts on paper or digitally (email/SMS).

For businesses, we issue invoices with your legal details and VAT when applicable.

A sedan holds standard suitcases.

For skis, snowboards or bulky items, request a suitable vehicle or van when booking. A regulated luggage surcharge may apply.

Yes, on request. We can provide infant seats, child seats, or boosters.

Please specify your child's age and weight when booking to secure the right seat.

Guide and assistance dogs are legally accepted and travel free of charge.

Small pets are usually accepted in a transport carrier-please let us know in advance.

Tell us about your needs (foldable wheelchair, boarding assistance, additional space) when booking.

We will assign a suitable vehicle and arrange safe boarding with the driver's support.

Yes. We suggest the safest or fastest route using real-time traffic data.

We always follow your preference; the meter reflects the actual journey taken.

Yes. Our vehicles run on winter tires and carry snow chains when needed.

In challenging conditions, allow extra time to maintain full safety.

No. All of our vehicles are strictly non-smoking to preserve on-board air quality.

Our policy is displayed when you book.

As a rule, cancellation is free up to a certain time before pick-up; beyond that, fees may apply (approach, vehicle immobilisation).

Specific conditions apply to long-distance trips or events-check your confirmation details.

We adjust pick-up whenever possible thanks to real-time tracking.

If waiting time becomes extended, the regulated waiting fare applies.

Punctuality is our standard for every ride.

If an unforeseen event occurs, we inform you immediately and provide an alternative when available.

Contact us with the date, time, pick-up/drop-off locations, and the item description.

We will check with the driver and arrange its return; delivery fees may apply.

Write or call us with your trip details.

Service quality and safety are our priorities, so every message is handled promptly.

We only collect information required for booking, invoicing, and legal compliance.

We never sell your data. You may exercise your rights to access, rectify, or delete them under GDPR.

A few simple habits make pick-up easier and ensure a comfortable journey:

• Book early during busy periods or for early-morning departures.
• Share your flight or train number so we can track it in real time.
• Let us know about special luggage or gear (skis, bulky items).
• Request child seats in advance, mentioning age and weight.
• Carry valid ID for cross-border journeys.
• Ask for a receipt if you need to file an expense.